Shipping Information
UK Standard Delivery
All orders within the UK are shipped via Royal Mail. You will receive a notification once your order has been dispatched from our warehouse.
Free Delivery on Orders Over £25: Enjoy complimentary standard delivery on all UK orders exceeding £25.
International Shipping
We gladly accept and ship international orders. To ensure a smooth delivery process, please provide your full name and address in English during checkout. Failure to do so may result in Royal Mail refusing the delivery.
Buy with Confidence
We value your feedback and now offer customers the opportunity to leave reviews post-purchase. These reviews are automatically displayed on each product page and cannot be edited by us. We believe this transparency builds trust in our site.
Additionally, explore our Instagram page to see customer posts and shares showcasing their purchases. Your satisfaction and confidence are our top priorities.
Return Policy Guidelines
If you find yourself dissatisfied with your purchase and the item remains unworn, kindly return it in its original packaging. For damaged items, please reach out to us promptly at info.untoldstories.store.
Customers are responsible for covering return costs. To obtain return instructions, please contact our customer support via email at info.untoldstories.store.
Please be aware that, for hygiene reasons, we cannot accept returns for earrings.
28 Days for Returns or Exchanges
We offer a 28-day window for returns or exchanges, provided the item is unworn and still in its original packaging. For further details, contact us at info@untoldstories.store.
While Untold Stories cannot assume responsibility for delays or undelivered parcels attributed to Royal Mail, we encourage you to notify our Customer Service team in the rare event of such occurrences. Rest assured, we will make every effort to address and resolve any issues.