FAQs
Q: What makes Untold Stories different ?
A: Untold Stories was founded by an individual deeply passionate about fashion and design. Their love for jewelry and fashion inspired the creation of a brand committed to offering the latest catwalk-inspired jewelry at the most affordable prices.
Q: Why does my promotional code not work?
A: if your code isn't working, double-check that it's entered correctly and still valid. The code cannot be used in conjunction with other offers. If issues persist, please reach out to customer support at info@untoldstories.store.
Q: Can I buy wholesale?
A: Yes we provide wholesale to a select few independent retailers for more information contact: info@untoldstories.store
Q: Is the Jewellery Nickel and Lead free ?
A: Yes all our Jewellery is nickel and lead free . Some of our items also have a special coating to stop them from fading and many are made from premuim titanium steel or stainless steel making them tarnish free
Q: Can I cancel my order
A: If you contact us within an hour of placing your order, we may be able to cancel it and give you a full refund.
Q: What if the item I like is now out of stock?
A: If the item you like is no longer available, you can add your Email address into the box provided on the item page you will be notified when the item is back in stock.
Q: How do I know this is a trusted site?
A: We've updated the site to include customer reviews, automatically displaying all reviews to provide transparency. We hope this feature instills confidence in your purchase. If you have any doubts, feel free to contact us on Instagram or via email at: info@untoldstories.store.